In the event of an emergency, anyone with a working cellphone and airtime can SMS your unique bracelet number to our SMS short code, 41535.
Immediately upon receiving your SMS, all your medical information you provide to us when you register your band will be sent to the person notifying us of your emergency. At the same time an agent from our 24 hours dedicated call center will phone the originator in order to find out the details of your emergency. The call center agent will then contact your primary contact and provide them with details of your emergency, for example:
On ICE-AID BASIC, the call center will ONLY assess the emergency and provide support and information and dispatch a ambulance or tow truck if necessary. The cost of the towing and ambulance will be for the members account.
If you require further peace of mind and assistance in an emergency you will need to upgrade your membership to ICE-AID PLUS or ICE-AID SUPERIOR.
24 Hour Telephonic Assistance that is location based service (See terms and conditions).
|24 hour emergency Call Centre|
|Contact next of Kin in an emergency|
|Provide GPS co-ordinates|
|Unlimited Telephone Medical Information|
|Dispatch Emergency Road side assist|
|Cover for Emergency Road Side assist|
|Dispatch Emergency Home Assist|
|Cover for Emergency Home Assist|
|Despatch Emergency Ambulance Assist|
|Cover for Emergency Ambulance Assist|
|Unlimited Telephonic Emergency Legal Assist|
|Annual Membership Fee for a single member||R175||R220||R385|
|Cost per day for a single member||R0.47||R0.60||R1.05|
ICE-AID is an operating company under Add2Summit (Pty) Ltd offering a Basic, Plus and Superior emergency offerings. Each product offering is taylor made to meet your unique needs and ensure peace of mind for you and your love ones at an affordable annual rate. We are a passionate group who have years of experience in the healthcare industry and emergency medical space.